Processing & Shipping
The time that is need to Handcraft normally 1 to 3 days, Hallmarking between 3 to 5 days (if applicable) and prepare an order for shipping varies. For details, see individual items.
Estimated shipping times:
- United Kingdom: 1-3 business days
- Europe: 3-5 business days
- United States: 5-7 business days
I do my best to meet these processing and shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping destination
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
I use PayPal as our payment gateway as it is fast, secure and is one of the largest online payment processors in the world, you don’t need a PayPal account to make payment .
My website is secure as we use; SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and you. This link ensures that all data passed between the web server and you remain private and integral. this is visible if you look at the top of your browsers you will see a padlock and the word secure.
Returns & Exchanges
I gladly accept returns and exchanges, contact us within: 3 days of delivery and ship items back within 14 days of delivery.
I don’t accept cancellations as most of our jewellery is made to order, but please contact me if you have any problems with your order.
The following items can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Made to order, custom or personalised orders
- Intimate items (for health/hygiene reasons) ie; earrings
- Items on sale
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition and packaging, the buyer is responsible for any loss in value.